Returns & Refunds Policy – SelectShelf
At SelectShelf, we value your trust and are committed to delivering fresh, high-quality food products. Since our items are freshly prepared on order, we follow strict guidelines to maintain hygiene, taste, and quality. Please read our Returns & Refunds policy carefully:
1. Product Quality Assurance
We take pride in the quality and freshness of our products. However, if you face any issue with your order, our team is here to assist you and resolve the concern.
2. Freshly Prepared Items
All SelectShelf products are freshly prepared after you place your order. Due to the handmade and perishable nature of food, slight variations in taste, size, or appearance may occur.
3. Cancellation Policy
Once your order has been processed or shipped, it cannot be canceled. We do not provide refunds for cancellations.
4. Returns Policy
For hygiene and food safety reasons, we follow a No Return Policy. Once delivered, food products cannot be returned under any circumstances.
5. Exchange Policy
Exchanges are only applicable in the following cases:
If you receive a damaged product (must be reported within 24 hours of delivery).
If you receive the wrong product (different from what you ordered).
👉 In such cases, we will provide a replacement or store credit. Refunds are not issued.
If you receive a damaged product (must be reported within 24 hours of delivery).
If you receive the wrong product (different from what you ordered).
👉 In such cases, we will provide a replacement or store credit. Refunds are not issued.
6. Customer Satisfaction
Your satisfaction is our priority. We are always working to provide excellent service, maintain product quality, ensure safe packaging, and deliver on time. If you have any feedback, we welcome it to improve your shopping experience with SelectShelf.
📌 Note:
Please ensure to report any issue within 24 hours of receiving the order by contacting our support team with order details and photos of the product.
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